Terms of Use

01These terms

These terms cover maticusa.com, our phone lines (including demo lines), our texts and our free missed-customer audits (together, the "Services"). If you become a client, the agreement you sign with us governs the services we provide you, and it wins if it conflicts with these terms.

Our Privacy Policy explains how we handle your information and is part of these terms.

02Using the Services

You may use the Services to learn about Matic and decide whether our services fit your business. You're welcome to test Sofia on a call: ask her hard questions, in either language. Please don't:

• call or text our lines with automated systems, spam, or calls meant to harass, overload or run up costs;
• use the Services for anything illegal, or to record, impersonate or mislead anyone;
• scrape, copy or republish the site, its recordings or Sofia's answers, or use them to build a competing product;
• try to get around security, access systems you're not allowed to, or interfere with how the Services work.

We may limit or block access for anyone who breaks these rules.

03Sofia and the sample calls

• Sofia is an AI. She can misunderstand or be wrong. What she tells you is general information, not legal, tax, medical or other professional advice.
• No binding quotes. Prices or terms Sofia mentions are a starting point. Pricing and commitments only become binding in a written proposal or agreement from us.
• Sample bookings aren't real. On our line, Sofia may book a sample appointment to show how she works; nothing is booked. An audit she books with our team is real, and you'll get a confirmation.
• Recordings on the site are test calls our team made with sample businesses. They show how Sofia works; your results depend on your business and setup.

04The missed-call calculator

The calculator gives an estimate based on the numbers you enter and the assumptions shown under "How we got this number." It's meant to help you think about missed calls, not to predict or guarantee any result, revenue or savings.

05Free audits

The missed-customer audit is free and comes with no obligation to buy anything. Bookings are made through Cal.com, and its terms apply to that booking. We may need to reschedule or cancel an audit; if we do, we'll let you know.

06Text message terms

• What you get: texts from Matic ((224) 284-2202, or our toll-free number for demo lines) with a confirmation of an audit or call you booked, or a link you asked for, sent during or right after your call.
• How you agree: on a call you place to us, Sofia asks before she texts you, and she only texts the number you're calling from. If you say no, we don't text you. Agreeing to texts isn't required to buy anything.
• How often: usually one or two texts per call. We don't send marketing texts.
• Cost: message and data rates may apply, according to your mobile plan.
• Stop anytime: reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT). We'll send one message confirming you're unsubscribed and then stop. Reply START to receive texts again.
• Help: reply HELP, email hello@maticusa.com or call (224) 284-2202.
• Carriers aren't liable for delayed or undelivered messages.
• Privacy: we don't share your mobile number or texting consent with anyone for their marketing. See our Privacy Policy.

07Our content and your feedback

The site, its text, design, recordings and the Matic and Sofia names belong to Matic or our licensors. These terms don't give you any rights to them beyond using the Services as described here. If you send us ideas or feedback, we can use them without owing you anything.

08Other services

The Services use and link to services run by others, such as Cal.com for bookings. We don't control them and aren't responsible for them; their own terms and privacy policies apply.

09Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT THE LAW ALLOWS, MATIC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DON'T PROMISE THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, OR THAT ANYTHING SOFIA SAYS WILL BE ACCURATE.

10Limitation of liability

TO THE FULLEST EXTENT THE LAW ALLOWS: (A) MATIC ISN'T LIABLE FOR LOST PROFITS, LOST DATA, OR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICES; AND (B) OUR TOTAL LIABILITY FOR ANY CLAIM UNDER THESE TERMS IS LIMITED TO THE GREATER OF $50 OR WHAT YOU PAID US UNDER THESE TERMS IN THE SIX MONTHS BEFORE THE CLAIM. SOME STATES DON'T ALLOW THESE LIMITS, SO THEY MAY NOT APPLY TO YOU.

11Your responsibility

If someone makes a claim against Matic because you broke these terms or the law while using the Services, you agree to cover the reasonable costs of that claim, including attorneys' fees.

12Changes and ending access

We may change the Services or these terms. When we change the terms, we'll update the effective date at the top, and using the Services after that means you accept the new terms. We may suspend or end access to the Services at any time. The sections on ownership, disclaimers, liability, your responsibility and governing law still apply after that.

13Governing law

These terms are governed by the laws of the State of Illinois, without regard to conflict-of-law rules. Any dispute goes to the state or federal courts in Illinois, except that either of us may bring an individual claim in small claims court.

If any part of these terms can't be enforced, the rest still applies. Not enforcing a part of these terms right away doesn't waive it. You can't transfer these terms; we can transfer them to a successor.

14Contact us