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MATIC AI
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AI front desk · English & Spanish

Every call answered, in English or Spanish, 24/7.

Matic's AI front desk picks up when your team can't, books the appointment on your calendar and texts you a summary. Even when nobody's at the desk.

Book your free auditCall Sofia now

Try to trip her up. Ask in Spanish, ask something odd, ask to book.

Sample call · demo business

Incoming · 7:38 PM · after hours

  1. Thanks for calling Northside Heating and Plumbing, this is Sofia. This call may be recorded.
  2. Hi, Sofia. Our furnace just stopped working, and it's freezing in here.
  3. I'm sorry you're without heat. I'll mark this urgent. What town are you in?
  4. The earliest window is tomorrow, Friday, November 13, between 7 and 10 AM; there's also 1 to 4 PM. Can I book the earlier window for you?
  5. Okay. Tomorrow morning is fine then. My name is Mike Johnson.

Booked on your calendar

Tomorrow, 7–10 AM · No heat · Urgent

Text to you

Urgent: No heat. Mike Johnson, 1420 Maple Avenue, Evanston. Booked Friday, November 13, 7–10 AM; please call if sooner.

Hear a real call before you talk to anyone.

Four short calls, each with its transcript. Press play on the one closest to your business.

Matic's own line

Call in Spanish

0:00

A salon owner in Bayamón tries Sofia in Spanish, then books a free audit.

Read the transcript
  1. SofiaThanks for calling Matic, this is Sofia. This call may be recorded.
  2. CallerHola, Sofía. Vi su video en Instagram. ¿Esto es inteligencia artificial?Hi, Sofia. I saw your video on Instagram. Is this AI?
  3. SofiaSí, soy Sofía, la recepcionista virtual de Matic. ¿Quiere probar cómo agendaría una cita para un salón, un dentista o un plomero?Yes, I'm Sofia, Matic's virtual receptionist. Want to try how I'd book an appointment for a salon, a dentist or a plumber?
  4. CallerDale, vamos a tratar un salón. Quiero un manicure el sábado.Sure, let's try a salon. I want a manicure on Saturday.
  5. SofiaPara el manicure, tengo el sábado a las 10 de la mañana o a las 2 de la tarde. ¿Cuál prefiere?For the manicure, I have Saturday at 10 a.m. or 2 p.m. Which do you prefer?
  6. CallerA las diez, por favor.At ten, please.
  7. Sofia¿A nombre de quién sería la cita?Whose name is the appointment under?
  8. CallerJuan.
  9. Sofia¿Me puede decir su nombre de pila para la cita de prueba?Can you tell me your first name for the test appointment?
  10. CallerSería para Juan Flores.It'd be for Juan Flores.
  11. SofiaJuan, su manicure sería el sábado a las 10 de la mañana. En un negocio real, la cita iría al calendario y recibiría un mensaje; esto fue una prueba y no se reservó nada. ¿Tiene usted un negocio o solo tenía curiosidad?Juan, your manicure would be Saturday at 10 a.m. At a real business, the appointment would go on the calendar and you'd get a text; this was a test, so nothing was booked. Do you run a business, or were you just curious?
  12. CallerSí, tengo un salón de uñas en Bayamón y se me van muchas llamadas.Yes, I have a nail salon in Bayamón and I miss a lot of calls.
  13. Sofia¿Cuántas llamadas calcula que pierde o recibe fuera de horario?About how many calls do you miss or get after hours?
  14. CallerComo veinte. Sobre todo cuando estoy atendiendo a otros clientes.About twenty. Mostly when I'm with other clients.
  15. Sofia¿Quién contesta el teléfono actualmente en su salón?Who answers the phone at your salon right now?
  16. CallerUsualmente, yo.Usually, me.
  17. SofiaOfrecemos una auditoría gratuita de 20 minutos con Rafael o Sam para ver qué le cuestan las llamadas perdidas y si esto le conviene. ¿Quiere que le busque un horario?We offer a free 20-minute audit with Rafael or Sam to see what missed calls are costing you and whether this fits. Want me to find a time?
  18. CallerSí. ¿Cuánto cuesta el servicio?Yes. How much does the service cost?
  19. SofiaLos planes empiezan en $497 al mes; en la auditoría le explican los detalles. ¿Quiere que le busque un horario para la auditoría gratuita?Plans start at $497 a month; the audit covers the details. Want me to find a time for the free audit?
  20. CallerSí, por favor.Yes, please.
  21. SofiaUn momento, déjeme revisar.One moment, let me check.
  22. Checking the calendar
  23. SofiaTengo el viernes 13 de noviembre a las 3 o a las 6 de la tarde, hora de Puerto Rico. ¿Cuál le conviene?I have Friday, November 13 at 3 or 6 p.m., Puerto Rico time. Which works for you?
  24. CallerA las seis, por favor.At six, please.
  25. SofiaA las 6 de la tarde, hora de Puerto Rico. ¿Me puede deletrear su apellido?6 p.m., Puerto Rico time. Can you spell your last name?
  26. CallerSí, sería F-L-O-R-E-S.Yes, it's F-L-O-R-E-S.
  27. SofiaFlores, F-L-O-R-E-S. ¿Aproximadamente cuántas llamadas recibe su salón por semana?Flores, F-L-O-R-E-S. About how many calls does your salon get a week?
  28. CallerComo cincuenta.About fifty.
  29. Sofia¿Puedo enviarle la confirmación por mensaje de texto al número desde el que llama?Can I text the confirmation to the number you're calling from?
  30. CallerSí, por favor.Yes, please.
  31. SofiaYa se lo reservo.Booking it now.
  32. Booked on the calendar
  33. SofiaLa auditoría quedó reservada para el viernes 13 de noviembre a las 6 de la tarde, hora de Puerto Rico. La confirmación y el enlace están en su correo. ¿Hay algo más en lo que pueda ayudarle?The audit is booked for Friday, November 13 at 6 p.m., Puerto Rico time. The confirmation and the link are in your email. Is there anything else I can help with?
  34. CallerNo, eso sería todo. Muchas gracias.No, that's all. Thank you so much.
  35. SofiaGracias a usted, Juan. Que tenga buen día.Thank you, Juan. Have a good day.
  36. Owner texted a summary

An accounting firm

Call in English

0:00

A caller with an IRS notice gets marked urgent and booked into the earliest slot. (Sample business.)

Read the transcript
  1. SofiaThanks for calling Lakeshore Tax and Accounting, this is Sofia. This call may be recorded.
  2. CallerHi, Sofia. I just got a letter from the IRS and I'm kinda panicking.
  3. SofiaI'm sorry, that sounds stressful. I'm marking this urgent so an accountant sees it today. What's the notice number? It's usually at the top right and starts with CP or LTR.
  4. CallerLet me look. Okay. It says CP2000. And it's dated October 20th.
  5. SofiaIs the notice for your personal taxes or a business?
  6. CallerIt's personal. It says I owe almost four thousand dollars.
  7. SofiaI can't advise on what you owe, but we can get you time with an accountant. Does the letter give a deadline to respond?
  8. CallerYeah, it says to respond by the 30th.
  9. SofiaOne moment, let me check.
  10. Checking the calendar
  11. SofiaThe earliest openings are tomorrow, Friday, November 13 at 9:30 AM or 2 PM. Would 9:30 AM work?
  12. CallerYes. That works.
  13. SofiaWhat's your name?
  14. CallerScott.
  15. SofiaWhat's your last name, Scott?
  16. CallerJohnson.
  17. SofiaCan I text the confirmation to the number you're calling from?
  18. CallerYes, please.
  19. SofiaBooking that now.
  20. Booked on the calendar
  21. Owner alerted: urgent
  22. SofiaYou're booked for tomorrow, Friday, November 13 at 9:30 AM, and a confirmation text is on its way. The office will send you a link to upload your letter before the appointment.
  23. CallerSounds good. Thank you.
  24. SofiaYou're welcome, Scott. Goodbye.

A clinic, in Spanish

Call in Spanish

0:00

A new patient books and gets a confirmation text in Spanish.

Read the transcript
  1. SofiaGracias por llamar a la Clínica Familiar del Valle, le habla Sofía. Esta llamada puede ser grabada.Thanks for calling Clínica Familiar del Valle, this is Sofia. This call may be recorded.
  2. CallerHola, Sofía.Hi, Sofia.
  3. Sofia¿En qué puedo ayudarle hoy?How can I help you today?
  4. CallerQuería sacar una cita; sería la primera vez que voy.I'd like to make an appointment; it would be my first visit.
  5. Sofia¿Qué tipo de cita necesita: medicina general, chequeo anual o pediatría?What kind of appointment do you need: general medicine, an annual checkup or pediatrics?
  6. CallerMedicina general. Tengo una tos, lleva como dos semanas.General medicine. I have a cough; it's been about two weeks.
  7. SofiaLo siento. No puedo darle consejos médicos, pero la doctora le atenderá en la cita. Si siente que es una emergencia, llame al 911. ¿Qué plan médico tiene?I'm sorry. I can't give medical advice, but the doctor will see you at the appointment. If it feels like an emergency, call 911. What health plan do you have?
  8. CallerTengo Triple-S.I have Triple-S.
  9. SofiaSí, aceptamos Triple-S. ¿Cuál es su nombre completo?Yes, we take Triple-S. What's your full name?
  10. CallerJosé Flores.
  11. SofiaUn momento, déjeme revisar.One moment, let me check.
  12. Checking the calendar
  13. SofiaTenemos mañana, viernes 13 de noviembre, a las 9:30 de la mañana o a las 2 de la tarde. ¿Cuál le conviene?We have tomorrow, Friday, November 13, at 9:30 a.m. or 2 p.m. Which works for you?
  14. CallerA las nueve y media de la mañana.At 9:30 in the morning.
  15. Sofia¿Puedo enviarle la confirmación por mensaje de texto al número del que llama?Can I text the confirmation to the number you're calling from?
  16. CallerSí, por favor.Yes, please.
  17. SofiaYa se lo reservo.Booking it now.
  18. Booked on the calendar
  19. SofiaSu cita quedó para mañana, viernes 13 de noviembre, a las 9:30 de la mañana; la confirmación va por mensaje de texto. Traiga su tarjeta del plan médico y una identificación con foto.Your appointment is set for tomorrow, Friday, November 13, at 9:30 a.m.; the confirmation is on its way by text. Bring your insurance card and a photo ID.
  20. CallerOk, muchas gracias.Okay, thank you so much.
  21. SofiaGracias a usted, que tenga buena noche.Thank you. Have a good night.
  22. Owner texted a summary

Sample business. No real patient information is used in this demo.

A heating and plumbing company

Call in English

0:00

A furnace quits at night. Sofia marks it urgent, books the earliest visit and alerts the on-call tech. (Sample business.)

Read the transcript
  1. SofiaThanks for calling Northside Heating and Plumbing, this is Sofia. This call may be recorded.
  2. CallerHi, Sofia. Our furnace just stopped working, and it's freezing in here.
  3. SofiaI'm sorry you're without heat. I'll mark this urgent. What town are you in?
  4. CallerEvanston.
  5. SofiaHow soon do you need someone?
  6. CallerAs soon as possible.
  7. SofiaOne moment, let me check.
  8. Checking the calendar
  9. SofiaThe earliest window is tomorrow, Friday, November 13, between 7 and 10 AM; there's also 1 to 4 PM. Can I book the earlier window for you?
  10. CallerThat's the earliest?
  11. SofiaYes, tomorrow between 7 and 10 AM is the earliest available window. I'm also letting the on-call tech know right now, and they'll call you if they can come sooner. What's your name?
  12. CallerOkay. Tomorrow morning is fine then. My name is Mike Johnson.
  13. SofiaWhat's the service address in Evanston?
  14. Caller1420 Maple Avenue.
  15. SofiaCan I text the confirmation to the number you're calling from?
  16. CallerYes, please.
  17. SofiaBooking that now.
  18. Booked on the calendar
  19. Owner alerted: urgent
  20. SofiaYou're booked for tomorrow, Friday, November 13, between 7 and 10 AM. A confirmation text is on its way.
  21. CallerSounds good. Thank you. How much would this cost?
  22. SofiaThe service call fee is $89. The technician will give you a price on site before doing any work.
  23. CallerOkay. Thank you.
  24. SofiaYou're welcome, Mike. Take care.
Call Sofia yourself

What you see when the call ends.

The booking lands on your calendar, the caller gets a confirmation text, and you get a short summary of who called and why. Every call is in your call log.

  • Booking on your calendar
  • Confirmation text to the caller
  • Summary text to you
  • Every call in your log
Book your free audit

What are missed calls costing you?

Three numbers, ten seconds. No email needed to see the result.

Example numbers. Change them to yours.

2 of 10 (20%)
$
How we got this number

Missed calls a month = weekly calls × the share you miss × 4.33 weeks. Then:

%
%
Weeks per month (52 ÷ 12), fixed4.33

These two percentages are Matic's own conservative guesses, not published industry figures. Change them to fit your business.

Missed calls could be costing you about $2,340a month.

That's about 8 new customers a month who call, don't reach anyone, and may call someone else instead. About $28,100 a year.

Matic's front desk plans start at $497 a month.

Book your free auditHear how Sofia would answer

An estimate from your numbers and the assumptions below. Not a promise of results.

Keep your number. Live in about a week.

  1. 01

    You keep your phone number.

    Calls your team doesn't pick up, and calls after hours, forward to Sofia. Your team still answers first.

  2. 02

    We build it with your information.

    Your services, hours and answers to common questions, which you approve before anything goes live.

  3. 03

    Sofia answers.

    In English or Spanish, she answers questions, books on your calendar, and texts back missed callers.

  4. 04

    You see every call.

    A text summary after each one and a call log, plus a monthly report on calls answered, after-hours calls, bookings and Spanish-speaking callers.

Anyone who asks for a person gets a callback from your team.

Book your free audit

Plans from $497 a month.

Month-to-month, no contract. We'll tell you which plan fits on your free audit.

Founding client offer

First 3 businesses only
  • Setup fee waived
  • 50% off your first 3 months
  • Month-to-month after that, no contract

In return, founding clients give a short testimonial if they're happy, let us share their results, and join a 15-minute feedback call each month.

Claim a founding spot3 of 3 spots left

We run it on our own phone line first.

Sofia answers Matic's own calls. Here's how many she's handled so far.

48calls answered on Matic's line

I'm Rafael. I'm from Puerto Rico, and I build Matic's agents myself, in English and Spanish, because the businesses we work with get calls in both. I also work in tax, so I know what a front desk looks like in tax season.
Hear one of them
Rafael Fabre, CEO & Co-founder

Rafael Fabre

CEO & Co-founder

Sam Olsen, COO & Co-founder

Sam Olsen

COO & Co-founder

Questions

My customers want a real person.

So do we. Sofia only picks up when your team can't, and anyone who asks for a person gets a callback. Right now those callers get voicemail.

We already have a receptionist.

Good. Sofia covers lunch, after hours, weekends, and the times your receptionist is on another line. She only gets the calls your team doesn't answer.

Do I need a new phone number?

No. You keep your number and forward missed and after-hours calls to Sofia. We walk you through the setting on your phone line.

Does she really speak Spanish?

Yes. She switches to Spanish as soon as the caller does, and back to English the same way. Call her and try it.

What if she says something wrong?

She only answers from information you approve, never gives advice, and you see every call. In your first 30 days we watch every call and fix wrong answers within 24 hours.

Is it expensive?

Plans start at $497 a month, month-to-month. If Sofia books one new customer a month who would have gone to voicemail, it can pay for itself. Run your own numbers in the calculator above.

How long does setup take?

About a week. We build it with your services, hours and common questions, test it, and turn it on with you.

Is my customers' information safe?

Sofia only collects a name, phone number and why someone is calling. Recordings and transcripts are only visible to you and us.

Can a medical or dental office use it?

For clinics, Sofia only takes a name, phone number, type of visit and insurance plan, and never discusses symptoms, test results or medications.

I need to think about it.

Of course. Book the free audit and we'll set Sofia up with your business's information so you can hear exactly how she'd answer your calls before you decide.

What happens on the free audit?

A 20-minute call. We look at how your calls and leads are handled today, show you the one fix we'd make first, and you hear Sofia answer as your business. No obligation.

Book your free missed-customer audit.

20 minutes, free. We look at:

  • what happens when someone calls you after hours
  • how fast new leads get a reply
  • how your website works on a phone
  • the one AI fix we'd make first

Then you hear Sofia set up with your business's name and services, and decide if it's worth it.

Rather write? Email hello@maticusa.com

Pick a time for your free audit

You'll get a confirmation email and a reminder before the call. How we handle your details

Call SofiaBook free audit